Who actually decides at a club
Most first messages fail because they go to the wrong person. At the majority of European clubs the pitch pipeline looks like this:
- Sporting director / technical director / director of football — owns the squad plan and the shortlist. This is the person who can say "send me the profile".
- Head of recruitment / chief scout — filters profiles against the plan. Often the faster route in, because they are paid to look at players.
- Head coach / manager — usually confirms fit rather than opens a file. Approaching the coach first can annoy the director.
- CEO / general manager — relevant for fee, salary and structure, not for whether the player is wanted.
Rule of thumb: pitch the sporting director, copy or follow up with recruitment, and never open with the coach unless you already have a relationship.
Time it around the club's window, not yours
- Six to eight weeks before a window opens: squad planning is happening and lists are still open. This is the best moment for a cold pitch.
- During the window: only pitch against a concrete need — an injury, a departure, or a published brief. Generic profiles get deleted.
- Last ten days of a window: clubs want solutions, not discoveries. Lead with availability, salary and whether the deal can be done immediately.
- Out of window: relationship building only. Send one player you genuinely rate, then leave it.
What a first message must contain
Directors read on a phone, between meetings. Keep it under 120 words and put the deal shape in the first three lines.
- Player, age, position, current club and contract status (this is the filter that decides everything).
- One line on why he fits this club specifically — the system, the level, the departure you know about.
- The commercial reality up front: free / loan / fee range and salary expectation.
- One verifiable link — Transfermarkt profile plus a full-match or long-form clip, not a 40-second highlight reel.
- A clear ask: 'Shall I send the full file?' beats 'Let me know your thoughts'.
Example first message
Hello [name], I represent [player], 23, left-footed centre-back at [club], contract expires June 2027. He has played 28 league games this season at [level] and fits the build-up profile you use with a back three. Club is open to a loan with an option, salary expectation around [amount] net. Transfermarkt: [link] — full match footage: [link] Shall I send the complete file?
Channel: email, WhatsApp or phone?
- Email for the first contact and anything with attachments — it is forwardable inside the club, which is how a pitch actually travels.
- WhatsApp when you already have a reply, or for a short heads-up during a window. A cold voice note is the fastest way to be muted.
- Phone only when a deal is live and time matters.
- LinkedIn last: many directors do not check it during a window.
Following up without burning the contact
- One follow-up after five to seven working days, adding new information — a performance, an offer elsewhere, a changed price.
- No third chase on the same player. Move him to the next club on your list instead.
- Log every contact, date and answer. Directors change clubs constantly; a 'no' today is a warm contact at another club next season.
- When the answer is no, ask one question: what profile are you actually looking for? That answer is worth more than the pitch.
Mistakes that get agents ignored
- Mass mails with 12 players in one PDF and no club-specific reason.
- No contract or salary information, so the director has to do the work to find out if it is even possible.
- Claiming an exclusive mandate you do not hold — this is checked and it ends the relationship.
- Pitching a level too high: a player from a fourth tier to a Champions League club is not ambition, it is noise.
- Contacting five people at the same club on the same day.
Work from what clubs are already asking for
The easiest pitch is one a club has effectively invited. TransferDesk publishes live recruitment briefs from clubs — position, age range, transfer type and budget — so you can match a player to a stated need instead of guessing. Browse the live brief board and check which markets we cover. Members get the direct email, phone and WhatsApp of the decision makers behind those briefs.